OUR POLICIES.

Order Processing

• Orders are processed within 1-2 business days.
• Orders received on public holidays or weekends may be processed on the next business day.
• Customers receive order confirmation by email, SMS, or phone call.

Pricing

• All prices are listed in Nepalese Rupees (NPR).
• Prices include applicable taxes unless stated otherwise.
• Look Me Cosmetic may modify prices without prior notice.

Delivery

Delivery is available throughout Nepal. Estimated delivery is 1-3 business days for major cities and 3-7 business days for other districts.

Customer Responsibility

• Customers must provide accurate shipping information.
• Delays caused by incorrect addresses or unavailable recipients are the customer's responsibility.

Product Authenticity

All products sold by Look Me Cosmetic are genuine and sourced directly from manufacturers or authorized distributors.

Cancellation And Liability

• Orders may be cancelled before dispatch without penalty.
• Once dispatched, cancellation requests may be declined.
• Look Me Cosmetic is not liable for delays caused by natural disasters, strikes, transportation interruptions, or circumstances beyond our control.

Return Eligibility

A return or replacement may be requested within 7 days of receiving an order for the following reasons.

• Wrong product received.
• Product arrived damaged, defective, leaked during delivery, or expired upon arrival.

Non-Returnable Items

• Opened, used, or seal-broken products.
• Items purchased during clearance sales.
• Free gifts or promotional items.

Return Request Process

• Contact Customer Care within 7 days of delivery.
• Provide the order number, customer name, and photos or videos showing the issue.
• The Look Me Cosmetic team reviews requests within 48 hours.

Approved Returns

• Pickup may be arranged where available.
• Customers may be asked to courier the product to the office.
• Return shipping costs are covered by Look Me Cosmetic when the error is ours.

Refunds And Exchanges

• Approved refunds are processed within 5-10 business days through eSewa, Khalti, or bank transfer.
• Eligible products may be exchanged for the correct item, a replacement product, or store credit.
• Orders can be cancelled before dispatch. Orders already shipped may not be cancelled.

Information We Collect

• Name, phone number, email address, billing address, and shipping address.
• Payment information, order history, and device or browser information.

How We Use Information

• To process orders, deliver products, and provide customer support.
• To improve the website and services.
• To send promotional offers with consent and comply with legal obligations.

Information Sharing

Customer information is not sold or rented. It may be shared with delivery partners, payment processors, or government authorities when legally required.

Security, Cookies, And Rights

• Reasonable technical and organizational measures are used to protect customer information.
• Cookies may be used to improve experience, analyze traffic, and personalize content.
• Customers may request access, correction, or deletion of personal information by contacting Look Me Cosmetic.

Use Of Website

Customers agree to use the website lawfully and not engage in activities that may damage, disrupt, or interfere with website operations.

Product Information

Look Me Cosmetic works to keep descriptions, images, and pricing accurate, though errors may occasionally occur.

Order Acceptance

• All orders are subject to verification and acceptance.
• Look Me Cosmetic may refuse or cancel orders, limit quantities purchased, or correct pricing errors.

Intellectual Property

Website content, logos, product images, text, graphics, and designs are the property of Look Me Cosmetic Pvt. Ltd. and may not be copied or used without written permission.

Liability And Governing Law

Look Me Cosmetic is not liable for indirect, incidental, or consequential damages resulting from use of products or the website. These terms are governed by the laws of Nepal.

Processing And Timeframes

• Orders are processed within 1-2 business days after payment confirmation.
• Major cities: 1-3 business days.
• District headquarters: 2-5 business days.
• Remote areas: 3-7 business days.

Delivery Charges

Shipping charges are displayed during checkout and may vary by destination and order size.

Delivery Delays

Unexpected delays may occur because of weather conditions, transportation issues, public holidays, government restrictions, or natural disasters.

Tracking And Failed Attempts

• Customers may contact Customer Care for shipment status updates.
• Product status notifications may also be sent through third-party services such as Nepal Can Move.
• If a customer is unavailable during delivery, additional re-delivery charges may apply.

Accepted Payment Methods

• Cash on Delivery (COD).
• Bank Transfer.
• Hamro Pay, Nepal Pay, Fonepay, and eSewa.

Payment Security And Verification

• Online payments are processed through secure payment gateways.
• Orders may be held for verification if unusual activity or payment discrepancies are detected.

Pricing, Taxes, And Refunds

• All prices are listed in Nepalese Rupees (NPR) unless otherwise specified.
• Applicable taxes are included or displayed separately during checkout.
• Approved refunds are processed according to the Return & Refund Policy.

Product Results

Individual results may vary depending on hair type, scalp condition, usage habits, lifestyle factors, and environmental conditions.

No Medical Claims

Products are cosmetic products and are not intended to diagnose, treat, cure, or prevent disease unless specifically approved by relevant regulatory authorities.

Patch Test And Reactions

• Customers are advised to conduct a patch test before using any new cosmetic or hair care product.
• Discontinue use immediately if irritation, redness, itching, or discomfort occurs and consult a healthcare professional.

Professional Advice

Information on the website should not replace professional medical advice from a qualified healthcare provider.

What Are Cookies?

Cookies are small files stored on your device that help websites function properly and improve user experience.

How We Use Cookies

• To remember user preferences and improve website performance.
• To analyze visitor behavior and enhance security.

Third-Party Cookies

Some services integrated into the website may use third-party cookies, including analytics and advertising platforms.

Managing Cookies And Consent

Users may disable cookies through browser settings, though disabling cookies may affect certain website features. By continuing to use the website, users consent to cookie use in accordance with this policy.